Refund policy

We want you to be satisfied with your purchase from BEROEA. If you are not completely satisfied, you may request a return within 30 days of delivery, subject to the conditions below.

Returns

To be eligible for a return, the item must be:

  • Unused, uninstalled, and in the same condition in which it was received.

  • Returned in its original packaging whenever possible.

  • Free from damage, grease, dirt, installation marks, or other signs of use.

  • Returned with all included parts, accessories, and components.

Items that have been installed, used, modified, damaged after delivery, or improperly handled may not be eligible for a refund.

Before returning an item, please contact us with your order number and the reason for the return. Returns sent without prior authorization may experience delays in processing.

Return Shipping

If the return is due to buyer error, including ordering the wrong size, bearing number, part number, or quantity, the customer is responsible for return shipping costs.

If you received an incorrect, defective, or damaged item due to an error on our part, please contact us and we will provide instructions for resolving the issue.

Original shipping charges are generally non-refundable unless the return is the result of our error.

Fitment and Compatibility

Customers are responsible for confirming product dimensions, bearing numbers, part numbers, specifications, and compatibility before placing an order.

Please review the product description and specifications carefully. If you are unsure whether a product is suitable for your application, contact us before ordering.

Damaged or Incorrect Orders

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number and photos showing the product and packaging.

We will review the issue and provide the appropriate resolution.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Shipping costs may be deducted from the refund when applicable.

Non-Returnable Items

We may be unable to accept returns for:

  • Products that have been installed or used.

  • Products showing installation marks, damage, contamination, grease, or wear.

  • Modified or altered products.

  • Products missing components or accessories.

  • Items returned outside the return period.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be possible to cancel it.

Restocking Fee

Returns that are not the result of a BEROEA error may be subject to a 15% restocking fee.

This includes returns due to reasons such as:

  • Ordering the wrong size, part number, or quantity.

  • No longer needing or wanting the product.

  • Purchasing an item that is not compatible with the intended application.

  • Other buyer-related reasons.

The restocking fee will be deducted from the refund after the returned item has been received and inspected.

No restocking fee will be charged if the item was received damaged, defective, or incorrect due to an error by BEROEA.

Returned products must be unused, uninstalled, undamaged, and in resalable condition. Products that have been installed, used, altered, damaged, or show signs of installation may not qualify for a refund.

Contact Us

If you have questions about a return, refund, product specification, or compatibility, please contact BEROEA before sending the item back.

We are happy to help you determine the correct product for your application.